Find answers to commonly asked questions about our products and services on our FAQ page. We're here to help!

What is the process like?

Let's get started!

1. Schedule an appointment with us.

2. Bring your ideas and mood board to life during our chat.

3. Dive into a detailed consultation where we'll discuss your vision and take necessary measurements.

4. Design Phase: We present our proposals. This includes any tweaks and finalizing the design, all within 1-3 weeks.

5. Once design confirmed, an initial payment kickstarts the fabrication process.

6. Mold Fitting (if you prefer it).

7. Production Time: Expect your piece to be ready in 3-10 weeks.

8. We meet for the handover and settle the final payment.

Ready to transform your vision into reality?

How long will it take to receive my order?

Typically, it takes 6-8 weeks based on the intricacy of the design.

Need it faster? Reach out to us and we'll see how we can accommodate your timeline!

What metals do you work with?

We offer a diverse range of metals for your selection:

Gold: Available in 14K and 18K, with choices of White, Rose, and Yellow.


925 Silver


What is the difference between 14K and 18K gold?

Karat indicates the purity of gold in a piece. Here's a breakdown:

• 14K contains 58.5% pure gold.

• 18K contains 75% pure gold.

What kind of jewelry do you offer?

• Rings

• Necklaces

• Bracelets

• Earrings

• Si Dian Jin

I don't know my ring size, what should I do?

During our appointment, we offer ring size measurements to ensure the perfect fit.

If you prefer, you can also purchase a ring sizer from us to gauge your size at your convenience.

What happens if my Bespoke piece does not fit well?

Our bespoke process includes 1-2 rounds of mold and size fittings to ensure a perfect fit. We offer a complimentary first-time alteration for slight deviations, but significant size changes may incur additional charges.

For custom rings without an initial ring size, we provide guidance to accommodate future resizing if needed.

Do you offer engraving services?

Yes we do. We provide engraving starting at S$40 for up to 15 characters.

Before we begin, we'll check if your piece is suitable for engraving and guide you through the process.

Do you provide jewelry cleaning services?

Absolutely! We offer an array of jewelry services to cater to your needs:

Ring Size Alterations: Alterations are handled on a case-by-case basis, depending on the specific design of the ring. We'll evaluate and advise accordingly.

Cleaning and Polishing

Re-plating: It's important to note that, based on the type of gemstone, some stones may not be suitable for the process and would need to be dismounted.
We'll carefully assess and guide you through the best course of action.

Tightening of Prongs

What gemstones do you work with?

Precious Gemstones, Natural Diamonds and Lab Diamonds.

However, we don't keep diamonds in stock. This enable us to offer competitive prices and ensures that we source diamonds that align perfectly with your specific requirements.

Are your diamonds certified?

For diamonds that are 0.4 carats and above, we offer a complimentary diamond certificate. This gemological certification is issued by the reputable GIA (Gemological Institute of America).

If I have a gemstone, can you do the setting for it?

Yes we can.

However, it's essential to understand that depending on the specific gemstone, certain checks will be necessary.

What is your Returns Policy for Bespoke items?

Bespoke pieces are final sale and cannot be returned or exchanged.

What is your Returns Policy for Made-to-Order items?

Made-to-Order pieces are final sale and cannot be returned or exchanged.

Order Cancellation: For any made-to order (not custom) jewelry, if you would like to cancel your order, you can do so within 24 hours of your order being placed for a full refund. Because we make all of our rings to order, we do not accept order cancellations after 24 hours of order placement.

What are your payment methods?

For your convenience, we offer multiple payment methods:

Bank Transfers

Credit Card Payments: Please note there's an additional 3.4% processing fee for this method.

Cash: Kindly note we accept cash amounts up to S$10,000.

What are your payment terms?

Based on the nature of your project, we either request a full payment upfront or a 50% - 80% deposit when you place the order.

The remaining balance is settled upon picking up your items.

For international orders, the balance is due before we ship out your items.

We're committed to ensuring a smooth and transparent transaction for you!